Home page of the B.C. Centre for Disease Control assessment page, located at covid19.thrive.health (or search BC COVID-19 Self Assessment Tool). (B.C. Ministry of Health)

Coronavirus self-assessment soars in B.C., 1-888-COVID19 line picking up

Test kit distribution sped up as thousands call for information, testing

B.C.’s online self-assessment tool for COVID-19 rose to a million users within days of being launched, and people are starting to use the new toll-free line for non-medical information about the coronavirus outbreak.

The new services are to take some of the load off B.C.’s overburdened 8-1-1 HealthLinkBC line, which has been dealing with up to 4,000 calls per day this week and is struggling to provide advice from nurses on all medical conditions.

The 1-888-COVID19 line (1-888-268-4319) is to provide non-medical information and help people decide if they should seek testing. Health Minister Adrian Dix said by March 18 the new line had received nearly 2,000 calls per day. It also accepts text messages to 604-630-0300.

The B.C. COVID-19 Symptom Self-Assessment Tool, a questionnaire on the B.C. Centre for Disease Control website, went from 779,000 visits to one million in a single day this week, Dix said. Located at covid19.thrive.health (or search BC COVID-19 Self Assessment Tool), the web survey steps people through their symptoms, risk factors and travel history, and gives them recommendations.

RELATED: B.C. Transit cancels some routes, eliminates fares

RELATED: Canada-U.S. border expected to close Friday night

Managing demand for COVID-19 testing has also been a struggle, as B.C. ramped up from a few hundred tests per week to what Dix expects will be more than 17,000 in total by Friday. Tests are being limited to people showing symptoms, and existing cases continue to be tested to see when they are no longer shedding virus and can resume normal activities.

For those who need testing, Health Canada has changed regulations to speed up the distribution of two common test kits for COVID-19, with an interim order signed by federal Health Minister Patti Hajdu.

“This interim order may also help ensure Canadian access to other marketed COVID-19 related medical devices to treat, mitigate or prevent COVID-19, as necessary,” Health Canada said in a statement.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislatureCoronavirus

Comments are closed

Just Posted

Invermere deer ‘hoofs’ woman and dog

Aggressive deer incidents increase this year, as woman and dog left bruised and injured

School District 6 nominated Summit Youth Hub for award

Hub nominated for a B.C Principals’ and Vice Principals’ Association (BCPVPA) Partnership Award

Invermere library reopens for summer

Summer Reading Club and Pop-up Story Time return

Free beach camps for kids

The Lake Windermere Ambassadors are offering free summer camps for kids at James Chabot Beach.

Fisher announces decision to run for MNBC regional director’s role

Debra Fisher plans to run for Region 4 director in the Métis Nation of B.C. election this fall

Horrifying video shows near head-on collision on Trans Canada

The video was captured on dash cam along Highway 1

Fraser Valley woman complains of violent RCMP takedown during wellness check

Mounties respond that she was not co-operating during Mental Health Act apprehension

B.C. sees 12 new COVID-19 cases, no new deaths

Three outbreaks exist in health-care settings

Lost dog swims Columbia River multiple times searching for home

The dog was missing from his Castlegar home for three days.

COVID-19: B.C. promotes video-activated services card

Mobile app allows easier video identity verification

ICBC to resume road tests in July with priority for rebookings, health-care workers

Tests have been on hold for four months due to COVID-19

Would you take a COVID-19 vaccine? Poll suggests most Canadians say yes

75 per cent of Canadians would agree to take a novel coronavirus vaccine

Budget officer pegs cost of basic income as calls for it grow due to COVID-19

Planned federal spending to date on pandemic-related aid now tops about $174 billion

Most Read