(The Canadian Press)

Airline passengers to get cash for lost baggage, getting bumped in new bill of rights

New rules went into effect July 15

The first phase of Canada’s new passenger bill of rights came into effect Monday, giving them more protections from baggage loss and clearer rules for delayed takeoffs.

Among the new rules is a requirement for airlines to tell their passengers in a “simple, clear way,” information on the new rights, what recourse they have and give regular updates on flight delays and cancellations.

If a tarmac delay lasts for over three hours with “no prospect of imminent takeoff,” the rules say, passengers must be allowed to leave the plane.

Any passengers bumped for reasons within an airline’s control are entitled to up to $2,400, while passengers whose luggage has been lost or damaged can get up to $2,100 to cover the costs, as well as refunded baggage fees.

Airlines must also set clear rules for transporting musical instruments.

Transport Minister Marc Garneau said the new rules are a “world-leading approach to air passenger rights.”

They will apply to all airlines flying in and out of Canada.

“I am proud to say that these regulations will apply to all airlines flying to, from, and within Canada, and that airlines will be required to follow these regulations or they could face penalties of up to $25,000 per incident of non-compliance,” said Garneau.

“The new regulations also take into account the realities of small and northern air carriers, as well as ultra-low cost carriers, with requirements adjusted accordingly.”

The new rules came into effect despite 19 airlines and associations challenging the move in court, saying that required payments under the country’s new air passenger bill of rights violate international standards and should be rendered invalid.

The second phase of the bill of rights, which will target flight delays, cancellations and seating minors near parents or guardians, is scheduled to come into effect in December.

READ MORE: Canadian airlines ask court to reject new passenger rights rules

– With files from The Canadian Press


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Radium accommodators seek ban on short term rentals

Radium council continues considering how to regulate short term rentals.

Fire claims Fairmont home

Unsuspecting owner opens door on blaze.

First presumptive case of coronavirus identified in the Interior Health region

The woman, in her 30s, travelled from Shanghai and lives in the interior

Robbery with a hammer at Invermere Dairy Queen

Robber makes off with undisclosed amount of cash.

VIDEO: 2020 BC Winter Games wrap up in Fort St. John as torch passes to Maple Ridge

More than 1,000 athletes competed in the 2020 BC Winter Games

Still six cases of COVID-19 in B.C. despite reports of Air Canada passenger: ministry

Health ministry wouldn’t comment on specific flight routes

Violent ends to past Indigenous protests haunt Trudeau government

Trudeau adopted a more assertive tone Friday, insisting the barricade must come down

HIGHLIGHTS: Day one and two at the 2020 BC Winter Games

Athletes had sunny – but cold – weather to work with in Fort St. John

B.C. money laundering inquiry to begin amid hopes for answers, accountability

Eby argued that most B.C. residents already know the previous government, at best, turned a blind eye

Blockades remain in place as Wet’suwet’en hereditary chiefs returning to B.C.

Hereditary Chief Woos said they are ready to engage in nation-to-nation talks with the B.C.

Tyler Toffoli scores twice, Canucks crush Bruins 9-3

Stecher, Miller each add three points for Vancouver

Most Read