Dispatcher at Campbell River fire dispatch centre during wind storms on Dec. 20. Photo courtesy Campbell River Fire Department

Toppled power lines trap people in B.C. dispatcher’s record-breaking day

Wind storm generated roughly 500 emergency calls, mostly from central Vancouver Island

Intense winds led to record-breaking call volumes for fire dispatchers on Thursday, as toppled hydro lines trapped residents in their homes and falling trees blocked roads and destroyed property.

That’s according to Stephanie Bremer, who manages the fire dispatch centre in Campbell River. The centre handles emergency calls for 61 fire departments.

By the time Bremer finished work at 9:30 p.m., the dispatch centre had received nearly 500 calls, mostly from the central Island.

READ MORE: Highway 4 reopens between Qualicum and west coast

The dispatch centre processes about 12,000 files per year. If Thursday’s calls were the norm, that number would be closer to 180,000, she said.

“That was a significant amount of calls for our centre,” said Bremer. “(Thursday) was actually the busiest day that we’ve ever had in the history of our dispatch centre.”

The centre, which was established in 1995, fields calls for 50 fire departments on northern and central Vancouver Island and 11 in northeastern B.C.

As high winds caused power lines to fall under the weight of trees, many people were trapped inside their homes.

“They were feeling that they weren’t actually able to safely leave their residence,” she said. “A lot of these hydro lines were actually still live.”

Falling trees also blocked roads, smashed into homes, broke windows and damaged vehicles.

PHOTOS: Local resident captures images of waves battering the coast in Campbell River

The wild weather led to several car crashes, and four structure fires were potentially caused by fallen power lines.

“We had a few instances where hydro poles were actually snapped,” Bremer said. “Hydro poles were coming down (and) transformers were coming down, creating very unsafe situations.”

Up to six dispatchers were on duty, compared to the usual two, she said. The influx of calls prompted staff to activate the backup centre, which is normally reserved in case the main centre is evacuated.

On Friday, the centre was still receiving reports of people waking up or coming home to damaged power lines and fallen trees, but overall the situation had calmed considerably.

Bremer said Thursday’s effort was a good opportunity to test the resources of the dispatch centre, and a great example of teamwork by emergency personnel.

READ MORE: Man rescued after B.C. city’s pier breaks up in wind storm

Like us on Facebook and follow us on Twitter

Just Posted

Fire at Canyon RV Resort

Small fire contained to storage shed and immediate vicinity

Man caught driving drunk with three young children in car

Multiple calls to RCMP for driver swerving back and forth on highway through Kootenay National Park

Jointly-hosted tea at museum

Strawberry Social 2 p.m. June 15th at museum grounds

The pen is mightier than the board

Local group of kids plans to put out regular newsletter as fundraising initiative

Celebrate Pride in the Park at 2nd annual event

Weekend of festivities June 14-15th

VIDEO: Acknowledging skeptics, finance minister vows to build Trans Mountain project

Bill Morneau said he recognizes ‘huge amount of anxiety’ in Calgary over future of oil and gas sector

Slain friend motivates rookie football player to make it with hometown B.C. Lions

Jaylen Sandhu, stabbed to death in 2014, a source of inspiration for promising RB Jamel Lyles

Home care for B.C.’s elderly is too expensive and falls short: watchdog

Report says seniors must pay $8,800 a year for daily visits under provincial home support program

B.C. ‘struggling’ to meet needs of vulnerable youth in contracted care: auditor

Auditor general says youth in contracted residential services may not be getting support they need

Pair of B.C. cities crack Ashley Madison’s ‘Infidelity Hotlist’

Data from the website reveals Abbotsford and Kelowna hottest spots for cheaters

Cranbrook RCMP seek help finding missing man

Jeffrey Edward Burns was last seen on the evening of Sunday, June 16.

Life’s work of talented B.C. sculptor leads to leukemia

Former Salmon Arm resident warns of dangers of chemical contact

Billboard posted along B.C.’s Highway of Tears to remember missing and murdered Indigenous women

Billboards featuring Indigenous artwork to be placed in Surrey, Kamloops and near Prince George

Federal cabinet ministers visit Edmonton, Calgary, in wake of TMX approval

Natural Resources Minister Amarjeet Sohi is set to visit Trans Mountain Corp.’s terminal in Edmonton

Most Read