My husband and I were also offended by the column written by Andrew Watt in the September 6th edition of The Pioneer (Second Opinion, page 16).
I certainly understand that tongue-in-cheek, mild sarcasm can provide for entertaining journalism when used in the proper context; however, Mr. Watts column went beyond what I would consider good taste.
The length of his list of come-backs would lead me to believe that he is offended by more than just one per cent of his customers.
The majority of us have had to deal with offensive people in the course of our work duties and all find different ways to address rude customers. I do, however, question the wisdom of offering this criticism in such an open form as the weekly newspaper and to those who are, or could be, the source of ones livelihood.